We take extra care to ensure the corals you picked have the highest survival rate when they are delivered to your front door.

Please note that next day shipping is only available if you place your order by 8:00 a.m. CST/11:00 a.m. EST Monday to Wednesday. 

*Shipping charges are non-refundable. Aquarium Obsessions. is not responsible for any lost packages, delays (mechanical or weather-related), mishandling, or damage caused by UPS or FedEx.

**We currently do not ship to Hawaii, Puerto Rico, Guam or internationally, but please feel free to reach out to us if you are interested. We will keep you in mind and notify you as soon as these areas are available.

Is your item Dead On Arrival? We’ll take care of you! DOA must be reported with 4 hours of confirmed UPS/FedEx delivery time.

1. Take a clear picture of the box and all sides.

2. Send a short video of you opening the box and unboxing the items. Clearly display all contents.

Videos are required for all fish, seahorse, and invert DOA.

You may qualify for store credit.

DISCLAIMER:

• We are not responsible for any UPS/FedEx delays, damages, or mishandlings. However, if you purchased Shipping Protection for your order, you are eligible to receive DOA Store Credit. 
• Store credit is given for qualified items. We do not issue refunds or replacements.
• Shipping costs are non-refundable.
• Aquarium Obsessions reserves the right to void DOA Guarantee IF:
• livestock is discarded before being verified or
• we are not contacted within the 4 hour DOA timeframe.
• Orders purchased with store credit will not be replaced or refunded. 
• All purchases assume the customer has at least intermediate to advanced reefing experience.
• We are not responsible for any errors in acclimation or general care (over or under lighting, water flow, water parameters, temperature, or inter species coral aggression).
• If your order is delayed, damaged, or leaking you are still required to receive it. DO NOT refuse shipment. Do NOT return it as shipping and packing livestock is a complex process. We do NOT accept returns.
• The shipping address must be the final destination. If your order is “forwarded” to a different address than the one on the order, the guarantee will be void. 
• Orders arrived “late” but on the intended delivery date are not considered delayed.
• Orders that are reported to be lost, misdelivered, or stolen despite Proof of Delivery by UPS or FedEx, are NOT covered by Aquarium Obsessions DOA policy or Shipping Protection. Customers must reach out to UPS or FedEx to start a claim for “Lost Package.” Aquarium Obsession may provide assistance in providing information needed for claims. If for any reason, UPS or FedEx award a claim reimbursement to Aquarium Obsession directly, no more than the amount provided in the claim reimbursement will be granted as a refund.

Please note that all sales are final due to the nature of the products that we are selling: corals and fish are highly fragile for shipping and it is an industry standard that sellers do not accept any returns or exchanges.

If you have any questions, please contact us at aquariumobsessions@yahoo.com and we will be glad to assist you.